Be ready and present for the visit. We can only provide care if you and your pet are present. We want to collaborate with you to provide the care that fits your needs and the needs of your pet.

Please clear an area for our team to work. For small pets this can be a coffee or dining table, but for large pets we will need an area of floor free from objects and furniture.

If you prefer to complete the visit outside your pet will need to be wearing a collar or harness and a leash, even in a fenced in yard.

Review any treatment recommendations or documents we provided prior to your visit. This means we can focus on your pet, provide individualized care while keeping stress to a minimum.

During the appointment we will discuss a full history for your pet including prior medical care, behavior, diet, environment, and any concerns or changes. After a full physical exam the doctor with work with you to create a treatment plan (including cost) that works best for you and your pet.

Once a plan as been developed, care will be provided with an emphasis on minimizing stress and fear. Any medication with be dispensed or ordered through our online pharmacy.

We will schedule your next visit either in person or via telemedicine at the conclusion of your appointment.

Payment is due at the time of service.

A visit summary explaining the care provided and recommendations made will be emailed to you at the end of the visit or shortly there after. Any documents will be included in your pet's medical records and available through the pet portal.

We will contact you with the results of any pending diagnostic once the results have been received. For most tests this is the next business day, but some advanced diagnostics may take several days.

Recommended prescriptions will be available for 30 days following the appointment. However, you can request medication through the pharmacy at any time.

You can always reach us by email, phone, or through the patient portal. We respond within 24 hours on business days.